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We handle everything so you don't have to. From the moment you arrive in Panama City Beach to the moment you leave — transportation, dining, activities, events, wellness, photography, and more — all arranged, confirmed, and coordinated by a dedicated concierge who knows you personally. Think of us as your personal assistant for your entire trip.

It starts with a complimentary consultation — no obligation, no pressure. Simply submit our intake form or schedule a call and a member of our team will reach out within 24 hours. From there we'll craft a custom proposal tailored exactly to your vision and budget.

Not necessarily. We offer à la carte per-service booking as well as membership tiers for clients who visit regularly or want year-round access. Our Essential, Premium, and Ultra VIP memberships offer priority access, preferred vendor rates, and dedicated support. We'll recommend the best option during your consultation.

The earlier the better — especially for peak season (May through September). We recommend reaching out at least 2–4 weeks before your arrival for standard requests, and 6–8 weeks for large events, proposals, or multi-day experiences. That said, we are skilled at last-minute arrangements — never hesitate to reach out regardless of timing.

We arrange virtually anything a discerning traveler could need — accommodations, private transportation, dining reservations, private chefs, boat charters, water activities, wellness and spa services, event planning, photography, and personal errands. If you can imagine it, we can arrange it. View our full services page for details.

Absolutely. Finding and booking the perfect accommodation is one of our most requested services. Whether you're looking for a luxury resort, a private beachfront villa, or a high-end vacation rental — we source, vet, and manage the entire booking process on your behalf. You simply arrive.

Yes — and this is one of our specialties. We coordinate every detail covertly and flawlessly — the location, the photographer, the flowers, the champagne, the timing. You focus on the moment. We handle everything else. Proposals, anniversaries, birthdays, honeymoons — no occasion is too special or too personal.

Just ask. Our services list is a starting point — not a limit. If you have a specific request, no matter how unique, reach out and we will do everything in our power to make it happen. The most memorable experiences are usually the ones nobody else thought to offer.

Every experience is different, so pricing depends on the services you select. Memberships start at $1,500 for seasonal access, and individual services are priced transparently in your custom proposal. There are no hidden fees — ever. We disclose every cost before you commit to anything.

Yes — a deposit is required to confirm and reserve your services. The deposit amount is specified in your custom proposal and is typically a percentage of the total investment. The remaining balance is due according to the schedule in your proposal, usually 7–14 days before arrival.

We accept credit card, ACH bank transfer, and wire transfer. All payments are in US dollars. Payment details are included in your invoice.

Gratuities for third-party vendors — drivers, chefs, captains, photographers, spa professionals — are not included in our concierge fees. Customary gratuities range from 15–25% of the vendor service cost. Upon request, we can include suggested gratuity guidance in your proposal or arrange gratuities on your behalf.

For our concierge fees: full refund if cancelled 30+ days before arrival, 50% refund within 14–30 days, and non-refundable under 14 days. Vendor costs are subject to each vendor's individual cancellation policy. Within 14 days of arrival, we actively work on your behalf to recover any refunds where vendor policies permit — and pass every dollar back to you.

Life happens — and we understand that. Contact your concierge as early as possible and we will do everything we can to adjust, reschedule, or modify your arrangements. The earlier you let us know, the more options we have. We are always on your side.

We take weather seriously — especially during hurricane season (June through November). In the event of a force majeure, we will work in good faith to reschedule services, pursue vendor refunds where possible, or apply credits toward future bookings. We strongly recommend travel insurance for any trip investment over $5,000 — ask us for recommendations.

With complete discretion. Your information, preferences, itineraries, and communications are strictly confidential — always. We never sell, share, or disclose client information to any third party without your explicit written consent. Our team members and vendor partners are bound by the same confidentiality obligations.

Never without your explicit written permission. We do not publish, share, or repost any photos, videos, or content featuring you or your party without prior written authorization. For high-profile clients, we offer enhanced privacy protocols including pseudonymous bookings and dedicated points of contact.

Ultra VIP clients have 24/7 direct access to their dedicated concierge. Essential and Premium clients are served during business hours (8am–9pm CT) with a guaranteed 2-hour response time. For urgent matters outside business hours, we always do our best to be available when it counts.

Our primary focus is Panama City Beach and the surrounding Emerald Coast — including Destin, 30A, and the greater Northwest Florida area. For clients with specific needs outside this region, reach out and we will let you know how we can help.

Three things: personal attention, complete transparency, and absolute discretion. We are not a booking platform or a call center. Every client is handled personally by a dedicated concierge who knows your preferences, remembers your history, and treats your experience as their own responsibility. We don't clock out. We don't cut corners. That is the Norwood Standard.